So as readers of the blog may remember, I had a lovely Ethiopian coffee from this particular roaster but was unhappy about the customer service, specifically about the lack of feedback I got from them when I had questions about my order. I’d chalked it up as, sadly, just one of those things and moved on.
So you can imagine my surprise when, just over a week or so ago, I got a very nice message on Facebook from Jacqui at Fire Station Coffee, apologising for the breakdown in communications and saying that they’d sent me a bag of their new season Colombian beans as an apology!
Unlike the last bag, which was three weeks past roasting when it got to me, this one was a mere three days old. Yay!
I asked Jacqui about the roasting schedule, whether they had a specific day they roasted on, and so on, and this is the response I got –
We do not currently have a strict roasting schedule – being such a small operation at current, it can fluctuate depending on the time of year and demand. But our roaster does generally roast on a Monday and Tuesday, and will collate her orders together as our Roasters batch size is 7kg. If our demand increases Amelia may roast again later in the week.
Which is fair enough! So it’s possible that with the lot I got, there just hadn’t been a great demand for it. So that’s fine, it still tasted delicious.
Sadly (Sorry Jacqui!) I can’t say the same for the Colombian coffee. I couldn’t even tell you what it is, there’s some undercurrent, some flavour note in a lot of Colombian coffees that I just don’t like. I’ve tried this as a flat white, where it’s perfectly decent, but nothing to write home about, but as an americano it’s very strong and just…man, it makes me want to screw my face up thinking about it. Not a fan, really not a fan.
But I still appreciate the gesture a whole lot. They didn’t need to do that, and it was lovely of them to make the effort to make good with a first time customer. Top marks, Jacqui and Fire Station coffee.
Also, psst, if you look at their website (which I’ve linked above), they’re doing a 20% off all their coffee in the run up to Christmas! Give’em a looksee! They’re not doing the lovely Ethiopian coffee anymore but you can choose between Rwanda, Brazil and Colombia instead.
Also, for a second, I totally thought that “Santa’s Grotto” was the name for a Christmassy blend of coffee. I was slightly disappointed. 🙂